Refund policy

At Meemso, we carefully inspect products before dispatch to help ensure that you receive your order in good condition. Since our products are checked before shipping, we do not accept general returns or returns due to change of mind.

However, we understand that issues can occasionally occur during handling or delivery. Our policy provides support for eligible damaged, defective, or incorrect products.

1. Eligible Returns & Refunds

We only consider returns, replacements, or refunds in the following situations:

  • The product arrives damaged.

  • The product is defective or not functioning as intended.

  • You receive an incorrect product that does not match your order.

All claims are subject to our verification and investigation process.

2. Reporting a Problem

If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the product

  • Clear photos of the packaging

  • A video demonstrating the issue, where applicable

  • A brief description of the problem

Providing complete information helps us investigate your claim more efficiently.

3. Investigation & Verification

Every claim will be carefully reviewed and investigated before a return, replacement, or refund is approved.

We may request additional photos, videos, or other information if necessary to verify the issue.

Submitting a claim does not automatically guarantee a refund or replacement. The final resolution will depend on the outcome of our investigation.

4. Replacement or Refund

If your claim is verified and approved, Meemso may offer:

  • A replacement product, where available; or

  • A refund, where applicable.

The resolution will depend on the nature of the issue and product availability.

5. Non-Eligible Returns

We do not accept returns or refunds for:

  • Change of mind

  • Personal preference

  • Ordering the wrong product or variant

  • Products that have been used, damaged, or altered by the customer

  • Claims reported more than 24 hours after delivery

  • Issues that cannot be verified through the information provided

6. Product Condition

For an eligible claim, customers may be required to keep the product, packaging, accessories, and other included items in their original condition until the investigation is completed.

Please do not dispose of or alter the product before receiving instructions from our support team.

7. Order Cancellation

Orders can be cancelled before they are shipped by contacting our customer support team as soon as possible.

Once an order has been shipped, cancellation may no longer be possible.

8. Contact Us

For any damaged, defective, or incorrect order, please contact us within 24 hours of delivery:

Email: business@meemso.com
WhatsApp: +33 746 37 38 83
Support Hours: Monday – Saturday | 9:00 AM – 8:00 PM (GST)

Important

Meemso does not offer general or change-of-mind returns. Returns, replacements, or refunds are only considered for verified damaged, defective, or incorrect products, and issues must be reported within 24 hours of delivery.