Refund policy
At MEEMSO, customer satisfaction is our priority. If you experience any issue with your order, we're here to help.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 24 hours and provide:
- Your order number.
- Clear photos or videos of the item.
- Photos of the product packaging.
Once your claim has been reviewed and approved, we will provide either:
- A free replacement, or
- A full refund.
Claims submitted after 24 hours may not be eligible for a replacement or refund. Damage caused after delivery, misuse, accidents, or normal wear and tear is not covered.
Missing Items
If any item is missing from your order, please contact us immediately.
After reviewing your request, we will arrange a replacement or issue a refund where applicable.
Order Not Received
If your tracking information shows your order as Delivered but you have not received it, please contact us immediately.
Our support team will review your request and respond within 24–48 business hours. We will investigate the issue with the shipping carrier before processing a replacement or refund, where applicable.
Order Cancellation
Orders can only be canceled before they have been processed for shipment. Once an order has been processed or shipped, it can no longer be canceled.
Returns
We do not accept returns or refunds for:
- Change of mind.
- Unwanted items.
- Incorrect size, color, or variant selected by the customer.
- Products damaged due to misuse, improper handling, accidents, or normal wear and tear after delivery.
Contact Us
If you have any questions or need assistance regarding your order, please contact our support team.
📧 Email: business@meemso.com
💬 WhatsApp: +33 7 46 37 38 83
⏱️ Response Time: We respond to all customer inquiries within 24–48 business hours.